Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, company name, and message content when you complete a contact form, request a demo, or subscribe to communications.
• Account and usage data — when you use our products, we collect authentication details, configuration settings, and records of how the services are used.
• Business data you upload — data you or your organization submit to our products for analysis, reporting, and decision support.
• Technical data collected automatically — including IP address, browser type, device information, pages visited, and interaction data collected through cookies and similar technologies.

2. How We Use Your Information

• To provide, operate, maintain, and improve our website and products.
• To respond to enquiries, provide customer support, and process requests.
• To generate analytics, insights, and reports for you within our products.
• To communicate service updates, security alerts, and administrative messages.
• To detect, prevent, and address fraud, security incidents, and misuse.
• To comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing

We process personal data where we have a lawful basis to do so — including your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate business interests in operating and improving our services in a way that does not override your rights.

4. Sharing and Disclosure

We do not sell personal data. We share information only where necessary and with appropriate safeguards, including:

• Trusted service providers who process data on our behalf (for example hosting, analytics, and communications) under contractual confidentiality and security obligations.
• Professional advisers, regulators, or authorities where required by law or to protect our legal rights.
• A successor entity in connection with a merger, acquisition, or reorganization, subject to this policy.

5. International Transfers

Where personal data is transferred outside your country of residence, we take steps to ensure it remains protected through appropriate contractual and technical safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, and to resolve disputes. When data is no longer required, we securely delete or anonymize it.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

8. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. See our Security & Data Protection Statement for further detail.

9. Children’s Privacy

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or directly where appropriate. The “effective date” above indicates when this version took effect.

11. Contact Us

For any privacy questions or to exercise your rights, contact our privacy team at [email protected] or call +254-720761183.